Open your dial-up networking window if it isn't already open. Double-click open your internet connection to see the following window. In the User Name field, be sure you enter the user name provided by the ISP e.g., "yourusername@cuonlinenow.com").
Make sure that you've got a password in there even though it will look like ***** rather than showing you the actual password. Keep in mind that usernames and passwords are caSe SEnsITive so make sure that you've got the correct capitalization. If you put a checkmark in the "save password" option then your computer will automatically put in your password for you when you connect. Otherwise, you will have to put in your password each time that you connect to the internet.
Make sure that the phone number is listed correctly. Adding two or three commas to the end of the phone number will also help you to get a more stable connection. Click the "connect" button to try to connect. Once connected, open your Internet Explorer or Netscape to go to websites. Open your e-mail program (such as Outlook or Outlook Express) to do e-mail.
If you can't connect then click the "properties" button.